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This policy explains what account and transaction data clubph22 collects, why we collect it, and the choices you have over how it is used. Availability of our services depends on local law and eligible regions — and wherever you access your account, the same data handling rules apply.
When you open an account, we collect the details you provide — your name, contact information, and the credentials you use to log in. When you make a deposit or withdrawal through GCash or InstaPay, we record the transaction reference, amount and timestamp tied to your account wallet. We collect this because it is necessary to operate your account, verify transactions and respond to account queries. We also collect technical data your device sends automatically — session identifiers, browser type and IP address — to keep your account secure and to detect unusual activity. We do not collect this data for advertising profiling beyond what you have agreed to in your account settings. Data is retained for as long as your account is active and for a period after closure that local regulatory requirements specify. Where local law in the Philippines or other eligible regions sets a minimum retention period, we follow that requirement. You can request a copy of the data tied to your account by contacting support through the channel listed on this page. Payment context chips for reference: GCash, InstaPay.
Not every data interaction falls under this policy in the same way. The table below outlines what is squarely inside the scope of our obligations, what is partially covered and what sits with a third party.
Fully covered. Data you enter to create and log into your account — email, password, verification details — is collected and managed under this policy. You can request corrections through account settings or by contacting support.
Partially covered. We hold the transaction reference and wallet record on our side. The data processed by GCash or InstaPay on their own infrastructure falls under their respective privacy terms, not ours.
Fully covered. Pages you visit, session duration and device signals logged on our servers are handled under this policy. You can ask what we hold by raising a data request with our support team.
Outside our scope. Links to external sites, payment gateways beyond our wallet layer, and game studios we carry — including Pragmatic Play and PG Soft — operate under their own data terms. We do not control or represent their policies.
You have real choices here. At any point you can ask what personal data we hold tied to your account, request that inaccurate details be corrected, and ask questions about how specific data is used. These are not abstract entitlements — they are steps you can action through your account dashboard or by writing to our support team. If your contact email or phone number has changed, the fastest path is to update it directly in your account profile. For a formal request — such as asking for a copy of your stored data — send a message through the support channel listed on this page with your account reference. We aim to acknowledge your request and outline next steps promptly. Where local law in the Philippines sets a defined response window, we follow it. Raising a concern about how your data was handled is also covered. If you believe an error was made, note the date and the interaction in your message so our team can locate the record efficiently.
Request a copy of the personal data attached to your account by contacting support with your account reference. We will confirm what we hold and how it is used.
Update your name, contact number or email directly inside your account profile. For details you cannot edit yourself, submit a correction request through support.
If something about your data handling is unclear — what we retained, why a transaction record exists — ask through the support contact path. Include the date of the interaction for faster lookup.
For formal requests under applicable local law in the Philippines and other eligible regions, write to our support team. Requests are tracked and responded to in accordance with the applicable legal window.
Questions about this policy, data correction requests and formal access requests all go through the same support path. Choose the channel that works for you — each one is monitored by the same account care team.
Open the chat widget from any page on clubph22. Describe your query and include your account email so the team can locate your record quickly.
Send your data or privacy question to our support address listed in your account dashboard under Help. Reference your account ID and the specific data point you are asking about.
The Help section inside your logged-in account lists current contact routes and status updates. Check there for the most current support path if you are already signed in.
Our approach to your data is straightforward: collect what is needed to run your account, protect it while we hold it, and give you a clear path to ask about it or correct it. Here is how each area works in practice.
We use cookies to keep your session active and to recognise your account on return visits. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account features behave during your session.
Access to your account data on our servers is restricted to authorised personnel. Your login credentials are stored in hashed form — we do not hold your password in readable text. Report any suspicious login activity to support immediately.
We keep your account data while your account is open and for a period defined by applicable local law after closure. Once the retention period ends, records are removed from active systems. The exact period depends on local regulatory requirements in the Philippines and other eligible regions.
When we update this policy, a notice is placed on the site and the date at the top of this page is revised. Continued use of your account after a policy update indicates you have reviewed the changes. You can contact support with questions about any revision.
Below are the questions we hear most often about how your data is handled, what rights you have and how to contact us if something needs to be corrected.
We collect the information you enter during account creation — your name, email address, contact number and login credentials. We also record device and session data your browser sends when you visit the site. Transaction references for GCash and InstaPay activity are logged to your account wallet record.
We store the transaction reference, amount and timestamp on our side to keep your wallet record accurate. The data processed within GCash or InstaPay's own systems is covered by their privacy terms, not ours. If you have a question about a specific record, contact our support team with your account reference.
Send a data access request through the live chat or email support channel listed in your account's Help section. Include your account email and the type of data you want to review. We will confirm what we hold and how it is used, within the timeframe local law requires.
Yes. Most contact details — email, phone number — can be updated directly inside your account profile after login. For details that cannot be self-edited, submit a correction request through support with your account reference and the information that needs updating.
We do not sell your personal data. We share only what is necessary to process your account — for example, passing a transaction reference to a payment rail like GCash or InstaPay to complete a withdrawal. Third-party services operate under their own data terms, which we do not control.
After account closure, your data is retained for the period required by applicable local law in the Philippines and other eligible regions. Once that period ends, records are removed from active systems. Contact support before closing your account if you want to ask about the specific retention window.